hibabee Frequently Asked Questions —
Everything You Need to Know

hibabee requires a valid Bangladesh National Identity Card (NID) or passport for KYC verification. You will be asked to submit a clear photo or scan of your document along with a selfie holding the document before your first withdrawal is processed. Verification is typically completed within 24 hours. Bank account statements or utility bills may be requested as proof of address in some cases.

No. hibabee strictly limits each player to one account per person. Duplicate accounts are detected automatically during KYC verification and will result in both accounts being suspended. If you believe you have accidentally created two accounts, contact [email protected] immediately so the team can merge or close the duplicate before it causes a problem with your funds.

Use the 'Forgot Password' link on the hibabee Login page. Enter your registered mobile number and you will receive an SMS with a reset code. Enter the code, set your new password, and log in. If you no longer have access to your registered mobile number, email [email protected] with your username and NID details so the team can verify your identity and assist with manual recovery.

To permanently close your hibabee account, email [email protected] with the subject line 'Permanent Account Closure' and include your registered username. Any remaining balance will be returned to your verified payment method before closure. Note that permanent closure is irreversible — if you simply need a break, consider using the self-exclusion or time-out tools in Account Settings instead.

hibabee offers betting on a wide range of cricket markets including match winner, top batsman, top bowler, total runs, first wicket method, player of the match, and over/under run totals. Coverage includes Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test series, Asia Cup, and bilateral series involving the Bangladesh Tigers. Live in-play betting is available for most international and franchise league matches.

During a live cricket match on hibabee, odds update ball-by-ball based on the current match situation. You can place in-play bets on markets like next wicket, next over runs, and match winner at any point while the game is in progress. Markets are temporarily suspended during key moments such as ball delivery and reviewed after each over. A stable internet connection is recommended for the best in-play experience.

Yes. All slot games on hibabee are sourced from certified game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, whose Random Number Generator (RNG) software is independently tested and certified by recognised testing laboratories. The RTP (Return to Player) percentage for each slot title is displayed on the game information page. hibabee does not modify the RNG or RTP settings of any game supplied by its studio partners.

Yes. hibabee is fully optimised for mobile browsers on both Android and iOS devices. All games including slots, live casino tables, and sports betting are accessible directly through your mobile browser without needing to download a separate app. The mobile interface is designed for touch screens and works well on popular devices used in Bangladesh including Samsung Galaxy, Xiaomi, and iPhone models.

RTP (Return to Player) varies by slot title. Most slots on hibabee from providers like Pragmatic Play and NetEnt have RTPs ranging from 94% to 97%. High-volatility slots may offer higher RTPs but with less frequent payouts, while low-volatility titles pay out more often at smaller amounts. You can find the exact RTP for any slot by clicking the game's information or paytable button before or during play.

hibabee uses 256-bit SSL encryption to protect all data transmitted between your device and the platform, including login credentials and financial transactions. Player funds are held in segregated accounts, separate from operational funds. All games are sourced from certified studios with independently audited RNG software. hibabee is committed to responsible gambling practices and applies strict identity verification to protect both players and the integrity of the platform.

hibabee operates as an online gambling platform serving Bangladeshi players and takes compliance with applicable laws seriously. We strongly recommend that all players satisfy themselves as to the legal position of online gambling in their own jurisdiction before registering. hibabee does not make representations about the legal status of online gambling in Bangladesh and advises players to seek independent legal advice if in doubt.

The minimum age to register and play on hibabee is 18 years old. All players must confirm their date of birth during registration and provide valid ID during KYC verification. Accounts found to belong to individuals under 18 are immediately suspended, all deposits returned, and any winnings forfeited. hibabee takes underage gambling extremely seriously and employs both automated and manual checks to enforce this requirement.

To self-exclude from hibabee, email [email protected] with the subject line 'Self-Exclusion Request', your username, and your preferred exclusion period (6 months, 1 year, 3 years, 5 years, or permanent). hibabee will activate the exclusion within 24 hours. During the exclusion period your account is fully suspended and you will not receive any marketing communications. Self-exclusion cannot be reversed before the chosen period ends.

Log in to your hibabee account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period to prevent impulsive decisions. If you need help configuring your limits, contact [email protected] and the team will apply them on your behalf.