Responsible Gaming at hibabee —
Play Smart, Stay in Control
hibabee is committed to providing a safe, fair, and enjoyable gambling environment for every player across Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to keep gambling fun — and to step back when you need to.
Our Philosophy
Our Commitment to Responsible Gaming
At hibabee, responsible gaming is not a legal checkbox — it is a foundational principle woven into every part of how we build and operate the platform. We genuinely believe that gambling should be a form of entertainment: a thrilling, enjoyable way to engage with cricket matches, slot titles, live casino tables, and card games like Teen Patti 20-20. It should never become a financial obligation, a source of stress, or a substitute for dealing with personal difficulties.
We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — a diverse community with varied backgrounds and circumstances. Our responsible gaming programme is designed to be accessible, practical, and non-judgmental, so that every hibabee player can make informed decisions about their gambling activity.
hibabee maintains a dedicated responsible gaming team that monitors platform activity, reviews account behaviour patterns, and proactively reaches out to players who may be showing early signs of problem gambling. We use technology responsibly — including anonymised behavioural analysis — to identify at-risk patterns and intervene early, always with the player's wellbeing as the primary concern.
This page explains our full suite of responsible gaming tools, describes the warning signs of problem gambling to watch out for, and tells you exactly how to get help — whether from our support team or from independent organisations. Please take the time to read through this page and familiarise yourself with the tools available to you.
Player Wellbeing First
Every feature on hibabee is evaluated for its impact on player wellbeing, not just engagement metrics. If a feature creates risk, it does not ship.
Practical Tools, Always Free
All responsible gaming tools — deposit limits, time-outs, self-exclusion — are available to every player at no cost and can be activated instantly from your account settings.
Human Support Team
Our responsible gaming team is reachable via email at [email protected]. Real people, not bots, review every concern and respond within 24 hours.
Legal Requirement
18+ Age Restriction & Verification
hibabee enforces the 18+ requirement through a multi-stage verification process:
- Self-declaration at registration: Every new player must confirm their date of birth and agree that they are 18 or older before an account is created.
- KYC identity verification: Before processing your first withdrawal, hibabee requires you to submit a valid Bangladesh National Identity Card (NID) or passport for age and identity verification. If the documents cannot confirm that you are 18 or over, your account will be suspended and no funds will be released pending investigation.
- Ongoing monitoring: hibabee's compliance team monitors account activity for signals that may indicate an underage player has registered using a false identity. Accounts flagged for investigation will be suspended immediately.
If you believe that a person under 18 in your household has registered for a hibabee account, please contact us immediately at [email protected]. We will investigate and take action as a matter of priority.
Know the Signs
Problem Gambling Self-Assessment
Most people who gamble do so responsibly and enjoy it as entertainment. However, for a small number of people, gambling can develop into a problem that affects their finances, relationships, and mental health. The earlier a problem is identified, the easier it is to address.
Ask yourself honestly whether any of the following statements apply to your gambling behaviour. If you recognise two or more of these signs, we strongly encourage you to use hibabee's responsible gaming tools and consider speaking with a professional support organisation.
- You spend more money gambling than you originally intended or can comfortably afford.
- You chase losses — betting more after a losing session to try to win back what you lost.
- You feel anxious, irritable, or restless when you are not gambling or when you try to stop.
- You have lied to family members or friends about how much time or money you spend gambling.
- You have borrowed money or sold possessions to fund your gambling activity.
- Gambling has caused conflict in your relationships, at work, or in other areas of your life.
- You find yourself thinking about gambling constantly — planning your next session or reliving past wins.
- You have tried to cut back or stop gambling but have been unable to do so on your own.
Take Control
Responsible Gaming Tools
hibabee provides a comprehensive set of responsible gaming tools that every registered player can access directly from their account settings. These tools are free, instant to activate, and designed to put you in full control of your gambling activity. There is no waiting period to apply any limit — changes take effect immediately or, where a limit is being reduced, within 24 hours to prevent circumvention.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once your limit is reached, no further deposits will be accepted until the period resets. You can reduce your limit at any time with immediate effect; increasing a limit requires a 24-hour cooling-off period. Example: set a weekly limit of ৳5,000 to ensure your spend stays within your entertainment budget.
Loss Limits
Set a maximum net loss amount per day, per week, or per month. Once your net losses reach this threshold in the selected period, your account is automatically locked for further wagering until the period resets. This tool is particularly effective for preventing chasing-losses behaviour during a difficult run.
Session Time Limits
Set a maximum session duration — for example, 60 minutes or 2 hours. When your session reaches the limit, you will be automatically logged out and shown a summary of your activity for that session (time played, net result). You must re-authenticate to start a new session, which introduces a natural break in play.
Reality Checks
Enable periodic on-screen reminders that appear at regular intervals (every 30, 60, or 90 minutes) during active play. Each reminder shows you how long you have been playing in your current session and your net result. You can choose to continue playing or end your session directly from the reminder prompt.
Time-Out / Cooling-Off Period
Take a short break from gambling without fully closing your account. Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, your account is suspended — you cannot log in, deposit, or place any bets. Your account balance is preserved and you can resume after the period ends. No reason is required to activate a time-out.
Wager Limits
Set a maximum single-wager or maximum per-session wager amount to cap how much you can stake on any individual bet or game round. This tool is especially useful for managing risk during high-volatility slot sessions or live casino table play, where it is easy to increase stake sizes during emotionally charged play.
Stronger Measures
Self-Exclusion & Account Closure
If you feel that shorter cooling-off periods or spending limits are not sufficient and you need a more decisive break from gambling, hibabee offers a formal self-exclusion programme. Self-exclusion is a serious commitment — once activated, it cannot be reversed until the chosen minimum period has elapsed, regardless of any subsequent requests from you to reopen the account.
Self-Exclusion Periods
Choose from the following self-exclusion periods when requesting exclusion from hibabee:
- 6 months — minimum available period
- 1 year — recommended for most cases
- 3 years — extended exclusion
- 5 years — long-term commitment
- Indefinite / Permanent — no automatic reinstatement
What Happens During Self-Exclusion
- Your account is immediately suspended and locked.
- You cannot log in, deposit, wager, or access games.
- Any pending free bets or bonuses are forfeited.
- Your account balance is preserved and will be returned to you upon request via your registered bKash, Nagad, or bank account.
- hibabee will suppress all marketing communications to you for the duration of the exclusion.
- You will not be able to create a new hibabee account using the same identity or payment details during the exclusion period.
How to request self-exclusion: You can request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request", your registered username, and your chosen exclusion period. hibabee will activate the exclusion within 24 hours of receiving your request. You may also activate a shorter time-out via your account settings for immediate effect while waiting for the formal self-exclusion to be processed.
Reopening after self-exclusion: At the end of your chosen exclusion period, your account will not be automatically reopened. You must contact our responsible gaming team, complete a re-activation form, and observe a mandatory 7-day reflection period before your account can be reinstated. This process is designed to ensure that reinstatement is a considered decision, not an impulsive one.
Permanent closure: If you wish to permanently and irrevocably close your hibabee account with no possibility of reinstatement, contact [email protected] and specify that you want a permanent closure. This action cannot be undone.
You Are Not Alone
Support Resources & Getting Help
If gambling is no longer fun — if it is causing you stress, financial difficulty, or problems in your relationships — please reach out for help. Asking for support is a sign of strength, not weakness. The following steps describe how to get help through hibabee and through independent organisations.
Contact the hibabee Responsible Gaming Team
Email [email protected] with the subject line "Responsible Gaming Help". Describe what you are experiencing and our dedicated team will respond within 24 hours. We can help you activate limits, initiate a time-out or self-exclusion, return your balance, and point you to appropriate external support services — all with complete confidentiality.
Activate Your hibabee Responsible Gaming Tools
Before or while seeking outside support, consider immediately activating a time-out or self-exclusion via your account settings or by contacting us. Removing access to the platform is one of the most effective first steps in regaining control of your gambling behaviour.
Speak to Someone You Trust
Talking to a trusted family member, friend, or colleague about your gambling can provide immediate relief. Many people with gambling problems find that simply acknowledging the issue to someone they trust is the hardest and most important step. You do not need to face this alone.
Seek Professional Counselling
Professional counsellors trained in gambling addiction can provide structured, evidence-based support. In Bangladesh, mental health and addiction counselling services are available through government hospitals, NGO networks, and private practitioners in Dhaka, Chittagong, Sylhet, and other major cities. We encourage you to contact your local health authority for a referral.
Consider Blocking Software
Device-level blocking tools and browser extensions can help prevent access to gambling websites across all platforms. If you have self-excluded from hibabee and want to ensure you cannot access any online gambling site, consider installing a gambling-blocking application on your phone and desktop browser for an additional layer of protection.
Family Safety
Protecting Minors
hibabee takes the protection of minors extremely seriously. While our age verification processes are designed to prevent underage registration, we also recognise that parents and guardians play a critical role in ensuring children and young people do not access online gambling content.
If you share a device — a smartphone, tablet, or laptop — with children or young people in your household, we strongly recommend the following precautions:
- Never save your hibabee login credentials in your device's browser password manager or on a shared browser profile.
- Always log out of your hibabee account after each session, especially on shared or family devices.
- Enable device-level parental controls on any device accessible to minors. Both Android and iOS offer built-in parental control features that can block access to gambling-related websites and applications.
- Use a dedicated device profile for your personal account on shared family devices, protected with a PIN or biometric authentication that children cannot access.
- Talk to your children about online gambling in an age-appropriate way. Open, honest conversations about the nature and risks of gambling are one of the most effective protective factors.
If you are a parent or guardian who has discovered that a minor in your household has registered for or is using a hibabee account, contact us immediately at [email protected]. We will act swiftly: the account will be suspended, any transactions reviewed, and the matter treated as a priority. Please include as much information as possible — username, email address, mobile number, or any other identifiers — so that we can locate the account quickly.
Device Parental Controls
Both iOS Screen Time and Android Digital Wellbeing allow you to block specific websites and application categories including online gambling. Set these up on any device accessible to children in your household.
Browser-Level Filtering
Free browser extensions and DNS-level filtering tools can block gambling websites at the network level. These tools work across all devices on your home Wi-Fi network, providing household-wide protection.
Report Underage Access
If you suspect a minor has accessed hibabee, email [email protected] immediately. We will investigate and take action as a top priority, with no questions asked of you about how the situation arose.
Reach Out
Contact Our Responsible Gaming Team
Our responsible gaming team is available to assist you with any concern related to safe gambling, account limits, self-exclusion requests, or questions about the tools described on this page. We are committed to responding to every responsible gaming enquiry within 24 hours — in most cases, much faster.
When contacting us about a responsible gaming matter, please include your registered username and a brief description of what you need help with. You do not need to provide detailed personal information in your first message — our team will guide you through any next steps confidentially and without judgment.
All responsible gaming communications are handled by a dedicated team separate from general customer support, ensuring that your enquiry is reviewed by staff trained specifically in problem gambling intervention and harm reduction. Your privacy is fully protected at every stage of this process.
Email Support
Send your enquiry to [email protected] with the subject line "Responsible Gaming Help". We respond within 24 hours, typically much sooner.
Response Time
Responsible gaming enquiries are flagged as high priority in our support queue. Expected response time is under 24 hours, seven days a week including public holidays in Bangladesh.
Quick Reference
-
Deposit Limits
Account Settings > Responsible Gaming > Deposit Limits
-
Time-Out / Cooling-Off
Account Settings > Responsible Gaming > Time-Out
-
Self-Exclusion
Email [email protected] — activated within 24 hours
-
Reality Checks
Account Settings > Responsible Gaming > Reality Checks
-
General Enquiries
[email protected] — 24-hour response guarantee
Why hibabee Takes This Seriously
Six Pillars of Responsible Gaming at hibabee
Strict Age Verification
Every hibabee account undergoes identity and age verification before any withdrawal is processed. Underage accounts are suspended immediately with no exceptions.
Player-Controlled Limits
Deposit, loss, wager, and session time limits are entirely in your hands. Set them once and hibabee enforces them automatically — no manual override needed from our side.
Proactive Monitoring
Our compliance team monitors account behaviour for at-risk patterns and reaches out proactively. You may receive a welfare check from us — please treat it as genuine care, not an intrusion.
Robust Self-Exclusion
Self-exclusion periods from 6 months to permanent are available. Once activated, exclusions cannot be reversed for the chosen duration — this is a firm commitment by hibabee to protect you from yourself.
256-Bit SSL Encryption
All data transmitted between your device and hibabee — including financial transactions via bKash, Nagad, and Rocket — is protected by industry-standard 256-bit SSL encryption.
Non-Judgmental Support
Our responsible gaming team is trained to respond with empathy and without judgment. Whether you need a small adjustment to your limits or full account closure, we are here to help — no questions about why.
Play Responsibly
Enjoy hibabee — Safely and on Your Own Terms
Responsible gaming and great entertainment are not mutually exclusive. hibabee offers a full suite of casino games, cricket betting, slots, and live tables — all within a framework designed to keep your experience safe, fair, and fun. Set your limits, play your way, and remember that our team is always here if you need support.
18+ only. Gambling involves risk. Please gamble responsibly. If gambling stops being fun, contact [email protected] immediately.